“Refund is only for what was agreed and not delivered. We will refund for the faulty contact and not for right contacts delivered, as our product is a commodity, digital product and hence you can always have a copy”.
We will always match the criteria and deliver the data due to force majeure situation like the pandemic and business shutting with emails IDs being valid are unforeseen and we will discuss such situation case by case.
We do not promise 100% accuracy data (it can be done, in some cases) nor provide data quality below 90%. We will rework on the faulty contacts should there be any issue with the data accuracy/quality as agreed upon.
We have instance where our clients paid us twice and we refunded/reversed the repeat payments.
We do not charge money for the work we have not done nor receive payments in vain.
Some of our competitors have impersonated like clients and have ripped us. However, we are always here to solve the problem with our clients. Am sure, you also agree that quality comes at a cost. Once after signing the paper work, we initiate the data building, structuring from Masterfile of more than 200+ million contacts, verifying again putting them in order, this takes a lot of time. We put in lot of man hours and expect our clients to pay and get the data.
We do not take up projects which we cannot do. With that said we also frequently do custom projects and set the expectation before starting the project. We also insist our clients to share their expectation and what output they wish to see. This clears and samples have helped our clients. Our Client’s work with us for several years and we have received payment after 2 years in some cases those are the kind of understanding we work on.
We have done several crazy projects and have delighted our clients. Some were not even profitable but we did to demonstrate our capability. We never ask for more money or additional payment nor sneak hidden cost. We are very clean and clear before we start any work.
Our delight is our customers delight end of the day. We have clients who came with data update after almost 3 years we still work on that data. That’s the level of trust our customers have with us and the flexibility we display to our clients.
Bottom-line, we will refund if you mentioned the faulty contacts or any errors from our end, so please do not worry, we are here to work with you and help you grow with flexibility and diligence. Kindly keep your expectation upfront before starting any project and we will also try to gather as much information as possible to be on the same page.
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